Refund Policy

Effective Date: June 24, 2026 | Last Updated: June 24, 2026

1. Introduction

At Wing Snob, we are committed to delivering the highest quality food products and an exceptional customer experience. We understand that sometimes issues arise, and we want to ensure that every customer is treated fairly and with respect. This Refund Policy outlines the circumstances under which refunds, exchanges, and cancellations may be granted, as well as the procedures you must follow to request them.

This policy applies to all orders placed through our website at wingsnobhouse.click and is governed by applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act and relevant state-level consumer protection statutes. We encourage all customers to review this policy thoroughly before making a purchase.

As a food service business, Wing Snob operates under specific conditions that affect our ability to process refunds. Due to the perishable and time-sensitive nature of food products, our refund policy contains certain limitations that differ from non-food retail businesses. However, we remain dedicated to resolving all legitimate complaints promptly and fairly.

2. Eligibility Conditions for Refunds

A refund may be issued under the following circumstances:

• Incorrect Order: You received an item or items that differ from what you ordered. This includes wrong flavors, incorrect quantities, or items substituted without prior notice.
• Missing Items: Part of your order was not included in your delivery or pickup bag, and this was confirmed upon receipt.
• Food Quality Issues: The food received was undercooked, spoiled, or otherwise not fit for consumption upon delivery or pickup. Photographic evidence will be required.
• Allergic Reactions or Mislabeling: If an item you received contained an ingredient that was not disclosed on the menu or your order confirmation, and it resulted in a verifiable adverse reaction, you may be eligible for a refund.
• Failed Delivery: Your order was confirmed but never delivered, and this has been verified by our logistics team.
• Duplicate Charges: Your payment method was charged more than once for the same order due to a technical error on our platform.
• Order Significantly Delayed: Your order arrived significantly beyond the estimated delivery window (more than 45 minutes late), resulting in food that is no longer at acceptable serving temperature or quality.

To be considered eligible for a refund, the customer must meet the following baseline criteria:

• The refund request must be submitted within the timeframe specified in Section 3 of this policy.
• The customer must provide adequate proof of purchase, including the order confirmation number and any supporting documentation or photographs.
• The request must be made in good faith and not constitute fraud, misuse, or abuse of our refund process.
• The issue must fall within one of the qualifying categories listed above.

3. Timeframes for Refund Requests

Due to the perishable nature of food products, refund requests must be submitted within strict timeframes. We are unable to honor refund claims submitted after these windows have passed.

Requests submitted outside of these windows will generally not be accepted. However, Wing Snob reserves the right to make exceptions in extraordinary circumstances at its sole discretion.

4. Non-Refundable Items and Services

Certain items and circumstances are not eligible for a refund under any condition. These include:

• Change of Mind: Refunds will not be issued simply because you changed your mind about an order after it has been prepared or delivered.
• Customized Orders: Orders that were prepared according to specific customer instructions (e.g., custom wing flavors, special dietary modifications) and were fulfilled as requested are not eligible for a refund unless there was a preparation error on our part.
• Consumed Items: Items that have been substantially consumed are not eligible for a refund based on quality complaints unless the issue could not have been identified before consumption (e.g., the center of the food was undercooked).
• Promotional or Discounted Items: Items purchased at a steep discount during a limited-time promotion may be marked as final sale and non-refundable. Such items will be clearly identified at the time of purchase.
• Delivery Fees: Delivery fees are non-refundable once the order has been dispatched, except in the case of a failed delivery due to our error.
• Digital Gift Cards: Once a digital gift card has been purchased and delivered to the recipient's email, it is non-refundable.
• Orders Affected by Customer Error: If an incorrect delivery address was provided by the customer and the order was delivered to that address, we will not be responsible for issuing a refund.
• Tips and Gratuities: Any tips added at checkout are final and non-refundable.

5. How to Request a Refund — Step-by-Step

Follow the steps below to submit a refund request with Wing Snob:

1. Step 1 — Gather Your Information: Before reaching out, collect all relevant details including your order confirmation number (found in your confirmation email), the date and time of your order, the specific items in question, and a clear description of the issue you experienced.
2. Step 2 — Document the Issue: If applicable, take clear photographs or screenshots of the problem. For food quality issues, photos of the item(s) are required. For billing discrepancies, a screenshot of the charge(s) on your bank or credit card statement is helpful.
3. Step 3 — Contact Us: Submit your refund request by emailing us at [email protected]. Include your full name, contact phone number, order number, a description of the issue, and any supporting evidence (photos, screenshots, etc.).
4. Step 4 — Wait for Confirmation: Our customer service team will send you an acknowledgment email within 1 business day confirming receipt of your request. This email will include a reference number for your claim.
5. Step 5 — Review and Determination: Our team will review your claim within 3 to 5 business days. We may follow up with additional questions or request further documentation during this period.
6. Step 6 — Resolution: Once a determination has been made, you will be notified via email. If your refund is approved, the applicable amount will be processed according to the payment method used (see Section 6). If your request is denied, we will provide a clear explanation.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to appear in your account will vary depending on the payment method you used:

Please note that Wing Snob is responsible for initiating the refund on our end, but we do not control processing times on the part of your financial institution or payment processor. If your refund does not appear within the listed timeframe, we recommend contacting your bank or payment provider directly. Wing Snob will provide documentation of the refund transaction upon request.

7. Partial Refunds

In some cases, a partial refund may be more appropriate than a full refund. Partial refunds may be granted under the following conditions:

• Only certain items in a multi-item order were affected (e.g., one wing flavor out of three was incorrect).
• The food quality issue affected only a portion of the order.
• The order was partially delivered (some items arrived, others did not).
• A significant delay affected part of the order's quality, but other items were unaffected.
• A promotional discount was applied to part of the order, altering the base refundable amount.

The amount of a partial refund will be calculated based on the proportional value of the affected item(s) relative to the total order. Wing Snob reserves the right to determine the appropriate refund amount based on the evidence provided and the nature of the issue.

8. Exchange Policy

Due to the perishable nature of food, Wing Snob does not generally offer direct exchanges in the traditional retail sense. However, in certain qualifying situations, we may offer a replacement order or a store credit in lieu of a monetary refund.

Replacement orders may be offered when:

• The wrong item was delivered and the correct item can be prepared and dispatched within a reasonable timeframe.
• An item was missing from your order and can be included in a new delivery without undue delay.
• A food quality issue can be immediately rectified by preparing a fresh replacement.

Replacement orders are subject to availability and operational capacity at the time of the complaint. If a replacement is not feasible, Wing Snob will default to issuing a store credit or monetary refund as applicable. Customers may also be offered Wing Snob store credit as an alternative to a cash refund, and in some cases, store credit may be offered at a slightly higher value than the original purchase price as a goodwill gesture.

9. Cancellation Policy

We understand that plans can change. Please review our cancellation policy carefully:

9.1 Pre-Preparation Cancellations

If you need to cancel an order, you must do so before preparation has begun. Once our kitchen staff begins preparing your order, it cannot be cancelled for a full refund. To request a cancellation, contact us immediately at [email protected] with your order number and the reason for cancellation. We will do our best to accommodate your request if preparation has not yet started.

9.2 Post-Preparation Cancellations

If your order has already entered preparation, cancellation is generally not available. In exceptional circumstances (e.g., a medical emergency), Wing Snob may issue a partial store credit at its discretion.

9.3 Catering and Large Group Orders

Catering orders or large group orders (typically 10 or more people) require a minimum of 48 hours advance notice for cancellation to receive a full refund. Cancellations made between 24 and 48 hours before the scheduled time may be eligible for a 50% refund or store credit. Cancellations made less than 24 hours before the scheduled time are generally non-refundable, as significant resources will have already been committed to your order.

9.4 Subscription or Recurring Orders

If Wing Snob offers any subscription-based meal plans or recurring orders in the future, customers may cancel such services at any time. However, cancellations must be made at least 24 hours before the next scheduled billing cycle to avoid being charged for the upcoming order. Charges already processed for a subscription period will not be refunded unless the conditions in Section 2 are met.

10. Dispute Resolution Process

If you are dissatisfied with the outcome of your refund request, Wing Snob encourages you to follow the dispute resolution process outlined below before pursuing external remedies.

10.1 Internal Escalation

If you believe your refund request was incorrectly denied or the resolution offered was inadequate, you may escalate your complaint by sending a detailed written appeal to [email protected] with the subject line "Refund Appeal — [Your Order Number]." Include all prior correspondence and any additional evidence. A senior member of our team will review your appeal within 5 business days.

10.2 Chargeback Notice

We strongly encourage customers to exhaust our internal resolution process before filing a chargeback with their bank or credit card provider. Chargebacks initiated without first attempting resolution with Wing Snob may result in a delay in processing and can complicate the resolution process. However, we fully respect your rights as a consumer under the Fair Credit Billing Act (FCBA) and other applicable laws.

10.3 Consumer Protection Resources

If you believe Wing Snob has violated your consumer rights under applicable United States law, you may also file a complaint with the following agencies:

• Federal Trade Commission (FTC): www.ftc.gov
• Consumer Financial Protection Bureau (CFPB): www.consumerfinance.gov
• Your state's Attorney General or Department of Consumer Affairs

10.4 Informal Mediation

In the event that a dispute cannot be resolved through internal escalation, both parties agree to first attempt informal mediation before pursuing formal legal action. Either party may propose mediation in writing, and both parties agree to participate in good faith for a period of not less than 30 days before initiating any legal proceedings.

11. Fraudulent Claims

Wing Snob takes fraudulent refund claims very seriously. Any customer who is found to be submitting false, misleading, or exaggerated claims in order to obtain a refund may have their account suspended or permanently banned from our platform. Wing Snob reserves the right to pursue legal remedies against individuals who engage in fraudulent refund activity, including but not limited to civil claims for damages.

12. Policy Modifications

Wing Snob reserves the right to update or modify this Refund Policy at any time. Changes will become effective immediately upon posting to our website at wingsnobhouse.click. It is the responsibility of the customer to review this policy periodically. Continued use of our services after any changes have been posted constitutes your acceptance of the revised policy. For material changes, we will make reasonable efforts to notify customers via email or a prominent notice on our website.

13. Contact Information

If you have any questions about this Refund Policy or wish to submit a refund request, please reach out to us using the contact information below. Our customer service team is available to assist you and strives to respond to all inquiries within 1 business day.