Privacy Policy

Wing Snob ("we," "us," "our," or "the Company") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website wingsnobhouse.click, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.

This Privacy Policy has been prepared in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable federal and state consumer protection regulations.

1. Who We Are

Wing Snob is a food service business operating in the United States. We provide food ordering, delivery, and dining services to customers through our website and other channels.

For any privacy-related inquiries, you may contact us at any time using the contact details provided above or as further detailed in Section 14 of this policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All visitors to our website at wingsnobhouse.click
• Registered account holders on our platform
• Customers who place food orders online or through other digital channels
• Users who subscribe to our newsletters, promotions, or loyalty programs
• Individuals who contact us for customer support or inquiries
• Job applicants and prospective employees
• Any person who interacts with our digital properties, social media accounts, or marketing communications

This policy does not apply to third-party websites, applications, or services that may be linked to or from our website. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over their content or privacy practices.

3. Information We Collect

We collect several types of information in connection with providing our services. The categories of information we collect are described below.

3.1 Personal Identification Information

When you create an account, place an order, or interact with our website, we may collect personally identifiable information, including but not limited to:

• Full name — to identify you and personalize your experience
• Email address — for order confirmations, account management, and marketing communications
• Phone number — for order updates and delivery coordination
• Billing and delivery address — to process payments and fulfill delivery orders
• Date of birth — for age verification and promotional purposes (where applicable)
• Username and password — to secure your account access

3.2 Payment and Financial Information

When you make a purchase or payment on our platform, we collect payment-related information. Please note that we do not directly store full payment card details. Payment processing is handled by PCI-DSS-compliant third-party payment processors. We may, however, retain:

• Last four digits of credit or debit card numbers
• Billing address
• Transaction ID and order history
• Payment method type (e.g., Visa, Mastercard, PayPal)

3.3 Order and Transaction Data

Every time you place a food order through our platform, we collect data related to that transaction, including:

• Items ordered and quantity
• Order date, time, and status
• Special instructions or dietary preferences
• Delivery details and estimated arrival times
• Order history and purchase frequency

3.4 Usage and Behavioral Data

We automatically collect certain information about how you interact with our website and services:

• Pages visited, links clicked, and time spent on each page
• Search queries made within our website
• Items viewed, added to cart, or wishlisted
• Referring URLs (the website that directed you to ours)
• Exit pages and click-through rates
• Session duration and bounce rates

3.5 Device and Technical Information

When you access our website, your device automatically sends us certain technical information:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution and language settings
• Cookies and similar tracking technologies (see Section 8)
• Time zone settings

3.6 Communications Data

If you contact us directly, we collect the content of your communications, including:

• Customer support inquiries and chat transcripts
• Feedback, reviews, and survey responses
• Emails, messages, or voicemails sent to us
• Records of your communication preferences

3.7 Marketing and Preference Data

• Your preferences and interests based on your interactions
• Marketing consent records and opt-in/opt-out history
• Loyalty program participation and reward point balances
• Promotion redemption history

3.8 Information From Third Parties

We may receive information about you from third parties, such as:

• Social media platforms if you log in through a social account (e.g., Facebook, Google)
• Third-party delivery partners
• Analytics and advertising partners
• Payment processors and fraud prevention services

4. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. The primary purposes for which we use your data are described below.

4.1 Providing and Managing Our Services

• Processing and fulfilling your food orders
• Managing your account and account settings
• Coordinating delivery and pickup logistics
• Communicating order confirmations, updates, and receipts
• Handling returns, refunds, and dispute resolution

4.2 Customer Support

• Responding to inquiries, complaints, and feedback
• Troubleshooting technical issues with our platform
• Providing live chat or telephone support
• Improving our support workflows based on previous interactions

4.3 Analytics and Service Improvement

• Analyzing usage trends to improve website functionality and user experience
• Monitoring and improving the performance of our website
• Conducting internal audits and research
• Developing new menu items, features, and offerings based on customer data
• A/B testing website design and content

4.4 Marketing and Promotional Communications

Subject to your consent where required by law, we may use your information to:

• Send promotional emails, newsletters, and offers
• Deliver targeted advertising through our website and third-party platforms
• Notify you about special deals, seasonal promotions, and loyalty program updates
• Conduct sweepstakes, contests, or giveaways

You may opt out of marketing communications at any time by clicking "unsubscribe" at the bottom of any marketing email, or by contacting us at [email protected]. Please note that even if you opt out of marketing emails, you will still receive transactional and service-related communications.

4.5 Legal Compliance and Security

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from law enforcement or government authorities
• Detecting and preventing fraud, abuse, and unauthorized access
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Wing Snob, our customers, and the public

4.6 Personalization

• Tailoring content, recommendations, and promotions to your individual preferences
• Remembering your order history and preferences for faster checkout
• Providing location-based menu options and offers

5. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist us in operating our business. These providers have access to your personal information only as necessary to perform their services and are contractually obligated to protect it. Service providers include:

• Payment processors — to handle secure financial transactions
• Delivery and logistics partners — to fulfill delivery orders
• Email marketing platforms — to send newsletters and promotional emails
• Web hosting and cloud storage providers — to maintain our infrastructure
• Analytics providers (e.g., Google Analytics) — to understand website traffic and user behavior
• Customer support tools — to manage support tickets and chat
• Advertising networks — for targeted advertising campaigns
• Fraud prevention and security vendors — to detect and prevent unauthorized activities

5.2 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid legal processes, including:

• Compliance with a subpoena, court order, or government request
• Investigation of potential violations of our Terms of Service
• Protection against legal liability or enforcement of our legal rights
• Protection of the safety or security of any person

5.3 Business Transfers

In the event of a merger, acquisition, asset sale, reorganization, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal data, and inform you of any choices you may have regarding the transfer.

5.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you with third parties for research, marketing, or analytical purposes. This data does not constitute personal information under applicable privacy laws.

5.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when you participate in co-branded promotions or opt into partner communications.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect it from unauthorized access, alteration, disclosure, or destruction.

6.1 Technical Safeguards

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure HTTPS protocols across all pages of our website
• Encrypted storage of sensitive data, including passwords (hashed and salted)
• Regular vulnerability assessments and penetration testing
• Firewall protection and intrusion detection systems
• Multi-factor authentication for administrative access

6.2 Administrative Safeguards

• Access controls limiting employee access to personal data on a need-to-know basis
• Regular staff training on data privacy and security best practices
• Confidentiality agreements with employees and contractors who handle personal data
• Internal policies and procedures for data handling and breach response

6.3 Incident Response

Despite our best efforts, no method of data transmission or storage is 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and relevant authorities as required by applicable law. Our breach notification procedures include:

• Internal incident assessment and containment within 24 hours of discovery
• Notification to affected individuals within the timeframes required by applicable state law
• Cooperation with law enforcement and regulatory investigations

7. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights as required by applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a resident of California, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
• Right to Data Portability: You may request a copy of your personal information in a portable and readily usable format.

7.2 General Privacy Rights (All Users)

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we update or correct inaccurate information
• Deletion: Request that we erase your personal data where there is no compelling reason to continue processing it
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Request that we restrict processing of your data in certain circumstances
• Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit your request by:

• Emailing us at [email protected] with the subject line "Privacy Rights Request"
• Writing to us at our business address

We will respond to verified requests within 45 days of receipt. We may extend this period by an additional 45 days where reasonably necessary, in which case we will notify you in advance. We will verify your identity before processing any request to protect against unauthorized disclosure.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your experience, understand how our website is used, and deliver relevant advertising. By continuing to use our website, you consent to our use of cookies in accordance with this policy.

8.1 Types of Cookies We Use

• Essential/Strictly Necessary Cookies: Required for the website to function properly. These cannot be disabled without affecting core functionality such as cart sessions and account login.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous information about pages visited and actions taken.
• Functionality Cookies: Remember your preferences (e.g., language, location, past orders) to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to track your browsing habits and deliver targeted advertisements relevant to your interests both on and off our website.
• Social Media Cookies: Set by social media services to enable sharing of content on social platforms.

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View which cookies are stored on your device
• Block all or specific types of cookies
• Delete cookies from your browser

Please be aware that blocking certain cookies may impair the functionality of our website. For more information about how we use cookies, please refer to our Cookie Policy.

8.3 Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) setting. At this time, there is no universally accepted standard for responding to DNT signals, and our website does not currently respond differently to DNT signals. However, we honor opt-out requests submitted through the methods described in Section 7 of this policy.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention and destruction policies.

10. Children's Privacy

Our website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 18.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not intentionally market our services to children under 13. If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take steps to delete such information from our records as promptly as possible.

If we learn that we have inadvertently collected personal information from a child under 13, we will delete that information within 30 days of discovery unless we are legally required to retain it.

11. International Data Transfers

Wing Snob is based in the United States, and your personal information is primarily stored and processed within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website or providing us with your information, you acknowledge and consent to the transfer of your personal data to the United States and to the processing of your data in accordance with this Privacy Policy and applicable U.S. law.

When we transfer personal information internationally, we take steps to ensure that appropriate safeguards are in place to protect your information and that such transfers comply with applicable law. These safeguards may include:

• Standard contractual clauses approved by relevant authorities
• Ensuring that recipient countries have adequate data protection standards
• Obtaining your explicit consent for certain transfers

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, plugins, and services. Clicking on these links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices or content. We encourage you to read the privacy policy of every website you visit.

Third-party services we may integrate with include, but are not limited to:

• Google Analytics and Google Ads
• Facebook and Instagram advertising pixels
• Payment processors (e.g., Stripe, PayPal, Square)
• Delivery platform partners
• Social media sharing tools

Each of these third parties maintains their own privacy policies, and we recommend reviewing them to understand how they handle your data.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes to this policy, we will:

• Post the updated policy on this page with a revised "Last Updated" date
• Send an email notification to registered account holders (where required by law)
• Display a prominent notice on our website for a period following the update

Your continued use of our website after any changes to this Privacy Policy have been posted constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we are protecting your information.

14. How to File a Complaint

If you believe that we have not handled your personal information in accordance with applicable privacy laws or this Privacy Policy, you have the right to lodge a complaint. We encourage you to contact us first so that we can address your concern directly and promptly.

14.1 Contact Us Directly

Please reach out to our privacy team with your complaint or concern:

• Email: [email protected]
• Website: wingsnobhouse.click

We will acknowledge receipt of your complaint within 5 business days and provide a substantive response within 30 business days.

14.2 Filing a Complaint With a Regulatory Authority

If you are not satisfied with our response, or if you prefer to lodge a complaint directly with a regulatory authority, you may contact the following agencies depending on your location and the nature of your complaint:

15. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please do not hesitate to contact our privacy team using the details below. We are committed to working with you to resolve any privacy-related matters fairly and transparently.

16. Legal Basis for Processing (Additional Disclosure)

While U.S. law does not universally require specification of a legal basis for processing, we believe in transparent practices and provide the following information regarding the grounds on which we process your personal information:

• Contractual Necessity: Processing necessary to fulfill an order you have placed, manage your account, or provide the services you have requested
• Legal Obligation: Processing necessary to comply with federal or state laws, regulations, court orders, or governmental requests
• Legitimate Business Interest: Processing for fraud prevention, security, analytics, and service improvement where such interests do not outweigh your rights
• Consent: Processing based on your opt-in consent for marketing communications, cookies, and other activities where consent is required
• Vital Interests: Processing necessary to protect the vital interests of you or another person in emergency circumstances

This Privacy Policy was last reviewed and updated on June 24, 2026. All rights reserved. Wing Snob — wingsnobhouse.click.